Consumer Information

Fees, permitted payments and compliance information

This page summarises the core consumer information we publish for tenants, landlords and applicants, including permitted payments, complaints escalation routes and the schemes we belong to.

Client Money Protection

Client money is protected through Propertymark CMP.

Redress scheme

We are a member of the Property Redress Scheme (PRS).

Deposit protection

Tenancy deposits are handled through approved protection arrangements including mydeposits where applicable.

Business details

Legal name: UNILINK LETTING & PROPERTY MANAGEMENT LTD
Company number: 11217091
Registered office: 245 Ilkeston Road, Nottingham, NG7 3FX
Contact: info@unilinkletting.co.uk
+44 0115 919 1662

Landlord fee schedule

Our current letting and management fee schedule is issued in writing before instruction and forms part of the landlord agency agreement. If you would like a copy before instructing us, please contact our landlord team and we will provide the current schedule.

Complaints and escalation

If you are unhappy with our service, please follow our written complaints procedure first. Where eligible, unresolved complaints may then be escalated to PRS.

View complaints procedure

Need the current landlord fee schedule?

Email or call us and we will issue the current written schedule before any instruction is agreed.

Contact our team

Tenant permitted payments

Under the Tenant Fees Act 2019, only certain payments can be charged in connection with a tenancy. The main permitted payments are:

ItemExplanation

RentAs set out in the tenancy agreement.

Tenancy depositSubject to the legal cap that applies to the tenancy.

Holding depositUp to one week's rent, where lawfully requested.

Default paymentsOnly where the tenancy agreement allows them, such as replacement keys/security devices or interest on overdue rent where permitted by law.

Variation, assignment or novationUp to GBP 50 including VAT, or the reasonable cost if higher and properly evidenced.

Early termination requested by the tenantOnly where the tenant asks to leave early and the charge reflects the landlord's loss or our reasonable costs.

Utilities, communication services, TV licence and council taxOnly where the tenancy agreement makes the tenant responsible for these items.

Important note

This page is a summary of consumer information. Individual tenancy agreements, landlord instruction terms and written quotations will always govern the final charges and responsibilities for a particular transaction.